Privacy Notice

Privacy and Data Protection Policy - Updated 02/02/2016

Petro-online is a trading name of International Labmate Limited whose registered office is at Oak Court Business Centre,
Sandridge Park,
Porters Wood,
St. Albans,
AL3 6PH,
Registration number: 05818810.

Petro-online recognises the importance of protecting the information it collects from Users in the operation of this web site. To this end it will take all reasonable steps to maintain the security, integrity and privacy of any information and by submitting your information you consent to the practices described. If you do not agree with any of these terms please withdraw from further use of our websites.

Petro-online will ensure that any identifiable personal information it collects through, for example, registration and purchasing processes, will be adequate, relevant and not excessive for the purposes of operating or any of the services operated therein. It will be kept accurate and up-to-date based on information provided and will be deleted when no longer needed. Except where necessary in connection with services provided by appropriate intermediaries, who will be required to comply with the confidentiality provisions of this policy,

Petro-online will not disclose any personal information identifying Users to any third party, unless required by law or otherwise needed in connection with legal proceedings, or unless we have received your consent. Engagement with products we operate constitutes consent.  Petro-online protects the security of User information by using password-protected logins.

Sharing Information: International Labmate Limited may share profile information collected as follows:
International Labmate Limited will not share your contact details with anyone other than International Labmate Limited related businesses and the suppliers/advertisers whose information you have viewed while logged in including, but not limited to, phone/fax, web site, supplier profile or e-mail. Any locked content that is downloaded after a successful login, will be recorded by our system and your details will be made available to the supplier/advertiser/author responsible for the placement of said content. Please see email communications detailed below for more information on how we handle this line of communication.
If you do not wish for your information to be shared to the providers of locked content, we would advise that the content be downloaded when the lock on the content is released, this is usually 180 days post production/posting to our servers.

Profile information collected when you interact with our content is only used for statistical monitoring and may in some cases be used to provide content to you based on your behaviour and interaction history.

Any private communications or information supplied to Petro-online by a User may be used by Petro-online for internal business and research purposes and to help enhance and develop but will not be shared with third parties unless we receive your consent.

A "cookie" is a small piece of information that a web site puts on your hard drive so that it can remember information about you at a later date. uses cookies as follows:

  1. to record session information, such as items that customers add to their shopping cart and
  2. to record user-specific information on which pages a User accesses or visits on sites owned or operated by Petro-online.

It must be noted that the shopping cart needs cookies in order to work, i.e. remember what a customer has placed in their cart. However these cookies automatically delete themselves after the transaction is complete and cookies may be disabled at any time.

In addition, may offer additional services, including an optional E-mail Alerting Service, which is opted into by registration and may be opted out of at any time. By choosing to take advantage of this and other services offered by you consent to the use of your information for the purposes of providing these services.

Petro-online may disclose to carefully chosen third parties navigational and transactional information in the form of anonymous, aggregate usage statistics (including "page views" on and the products herein) and demographics but only in forms that do not reveal a User's identity, except as required by law, as needed in connection with legal proceedings, or unless we have received your consent.

Links may be provided from to other web sites. In using such links, Users should be aware that each web site will vary in terms of its privacy and data protection policies, and Petro-online does not take responsibility for the privacy policies of, and usage of, personal information collected by others including, without limitation, those of any partner or affiliate.

You should be aware that identifiable personal information, such as your name or e-mail address, that you voluntarily disclose on bulletin boards or in chat areas that are accessible to other Users could be collected and disclosed by others. Petro-online cannot take any responsibility for such collection and disclosure.

Please note that Petro-online’s privacy and data protection policy is reviewed periodically. Petro-online reserves the right to modify its privacy and data protection policy at any time without notice. Any changes to the policy will be posted on this page. Your continued use of will be deemed conclusive acceptance of such modification. If at any point you wish to access your personal information to (1) change your preferences, (2) review the accuracy, (3) correct, supplement or modify your information, you may make in a written request to Petro-online(please go to Contact Us page). If you wish to modify your shopping account, please log in to edit your details.
We strictly enforce our Anti-Spam policy. This is both a necessity and a requirement.

Email Communications
International Labmate Ltd will, from time to time, send you marketing materials from selected 3rd Parties, this can include marketing of new products related to your interests, invitations to eLearning sessions or webinars, newsletters to name a few. Unsubscribe is present on all these email communications in line with the “opt out” tools below.  Interacting with these email is tracked, and on occasion your contact information we hold can be provided to the advertising company, this will be at minimum an email address.

Anti-Spam Policy
Zero tolerance protection
Petro-online uses a 3rd party emailing system which facilitates the broadcast of email communications. There are many issues surrounding unsolicited emails and Spam.
Petro-online abides by the principles of email protocol and "opt-in" policy. Petro-online actively monitor outgoing emails to verify our anti spam policies are being upheld.

If you have received unwanted or unsolicited email, please notify us immediately.

Opt-in / Opt-out Tools
Every e-mail sent by Petro-online to recipients other than company internal mail contain a ‘remove / unsubscribe’ link. We use all the necessary tools to ensure that the service we provide is ‘Opt-in’ by nature. Failure to include the ‘remove’ link on creative provided by our clients will be subject to our automatic removal link being applied at the end of the email.

Remove / Unsubscribe link
Where a ‘remove / unsubscribe’ link is included in the communication, recipients have the option to remove themselves from further communications.
Clicking the link will enable the recipient to remove their email address from the sender's opt-in database

Opt-out protection
By activating the ‘remove’ link Petro-online logs the email address in order to prevent that address receiving future communications from that sender.

Reporting Spam
Please notify us immediately if you have received unwanted or unsolicited email via Petro-online.

Data Transmission
International Labmate Ltd and operated business trading under this name hold no responsibility for the successful transmission of data via its portals and websites. Personal information transmitted across the internet is not 100% secure and users are advised to consider this upon completion of forms anywhere in the portal we operate.

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